Wholesale Jewelry Sell By Kilo Wholesale NO MOQ
We’re Here to Help!
Solutions to common problems can be found here
How do I Register?
You can use your email and phone number to register on our website,or login with Facebook or Google account. It’s easily to create your own Jewelrykg profile by clicking here to register.
Why can’t I log into my account?
Check your login details carefully. Make sure the email address is same as your registered one, and correct password. Besides, make sure your browser accepts cookies. It might be a problem caused by Jewelrykg system maintenance; please wait 15 minutes and try again. If you still can’t login your account, please contact our and feedback the problem.
How do I change details of my account?
After logging in, you can edit your account details:
1)Edit/update your profile
2)Add/update your address management
3)Edit your measurements
4)Change your passwordPlease note: The registered email address cannot be changed.
If you have problems with account editing, you can see your account manager information in your reference and ask for help.
How to edit or reset my password?
You can change the passward by here.
How do I update my email address?
Really sorry for this inconvenience. But we cannot change your registeration email address for your Jewelrykg account. This is about your account safety.
How to use coupon?
Fill up the coupon code in the box when “checkout”.Per Order, only can use one coupon code. And cannot be stacked.
How to retrieve my account？
If you forget your account password. Click here to reset your account password.
Do I need an account to place an order?
You can also place an order without signing up for Jewelrykg.com, but I recommend you to sign up for an account with Jewelrykg.com, through which you can easily check the status of your order, return returns and get the latest offers.
How do I place my order?
Ordering online from jewelrykg.com is easy!First, pls login your jewelrykg account / create a new account. Then viewing item, select the size, color and quantity, click ‘Add to Cart’. Once you have your desired items in your Cart, click “cart” and ‘CHECKOUT’.
Next, enter any discount coupon codes that you may want to use to discount the price. Finally, you will be directed to complete the shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!
About Minimum Order
No MOQ requirement, 1 piece is wholesale price also. You can try our products and services more easily.
Can I make changes to the order I placed?
If you want to change the confirmed order, please contact your account manager with your change request details included immeditately. If still no contact info. with your account manager, you can ask via WhatsApp, email, or LiveChat on website.
How can I correct my shipping address?
You can correct your shipping adress on your checkout page.
How to check my order status?
Orders can be checked via “My orders”.
Why I did not get a confirmed email about my order?
A confirmation email will be sent within 24 hours after payment is completed Also, you can check your order status via click “My orders”, and we’ll link tracking number with order after shipped.
What is the meaning of different order status?
A. A la espera del pago
Este pedido está pendiente de pago. Por favor, no dude en pagar su pedido ahora. Una vez que recibamos su pago, procesaremos su pedido.
B. Confirmado
Ha pagado el pedido. Procesaremos el pedido inmediatamente después de que haya pagado.
C.Procesamiento
Nihaojewelry suele procesar los pedidos entre 2 y 4 días laborables tras el pago.
E. Enviados o Completados
Estos pedidos han sido enviados o firmados con éxito y no pueden ser cancelados.
How to add items to a confirmed order?
If you have placed an order but still want to add some items. Please contact your account manager who will help you confirm whether you can add them. If possible, our account manager will assist you to add items.
The Material Of ...
Our products are of high quality and passed strict quality inspection. Most of our products are alloys made with crystal gemstones.
Do you have a catalog?
No. We do not have a printed catalog. Our stock is continually updating so that our customers have access to the most current styles, prices, and overall selections.
How to cancel the order?
We have different regulation for different status of orders
For Pending payment
Contact your advisor to help you cancel the Order directly .
For Confirmed Or Processing
Because we spent a lot time to prepare you order,we have some rules for confirmed and processed order. Below are rules :
1.We can help you cancel the order without any service fee within 6 hours, pls contact your advisor for help if you want to cancel it
2.For the order you placed within 6-72 hours, if you want to cancel it,we will charge you 15% of the entire order as a service charge.
3.After 72 hours, the order cannot be canceled because the package is ready to ship. If you want to cancel the order, we will not refund the money.
Payment process
Please login to your account and check the following payment methods for reference. Login -> My Orders -> Pending Orders -> Checkout By PayPal (Or Credit Card) -> Pay –> OK
What kinds of payments are accepted?
We accept the following forms of secure payment:
(1) PayPal
(2) Credit card: Visa / MasterCard / JCB
(3) Western Union, Moneygram
(4) Bank Transfer
(5) Digital currency: USDT
What currencies can I use?
We can receive globally recognized currencies, and if you belong to a sanctioned country, you can also use the digital currency “USDT” to trade with us.
Can the price be lowered?
Our price is already super low, we have little space to reduce the price, but we will offer a discount for orders from our VIP clients, and a special discount for a big order from normal clients.If you want to know more preferential policies, please contact us.
Should I pay other fees when the package arrives?
Tax is charged by Customs offices in destination country based on their rules and policies. Buyer is responsible to find out the situation in your country. Therefore, if need, these charges shall be paid by buyers. buyers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
About paying with bank cards and digital currency.
International payments will take time to arrive. In order to speed up the process, please send the payment voucher to the account manager. We confirm the order in advance and then start preparing the goods to ensure that they are delivered to you earlier.
Our website provides online digital currency payment. After your order is paid, you can check the payment status in your order. If you have any questions, you can contact our customer service.
Why I was charged twice?
Please verify your bank card’s remaining balance. If you notice that your first order has been double charged, please contact your account manager.
Why I can't type in or apply a coupon?
If you can’t type in, kindly check firstly you have finished all information needed before, like shipping address, shipping options, and payment method.
If you have entered all of this information but still can’t apply, kindly ensure that the code is spelled correctly and that all order minimums/requirements are met. Please also have a check at the expiration date of your coupon.
The shipping cost
The shipping cost depends on the weight of the order and is charged by DHL/FedEx/UPS etc. Fortunately, we get a very good discount from them because of our shipping volume, which can help our clients save a lot. The first 0.5 kg is 15-20 US dollars, and the following 0.5 kg is 4-6 US dollars. Therefore, the more you buy, the cheaper the shipping cost.For more shipping information,Please contact us for more shipping information.
How do I check my order status? When will my order be sent?
You can always check the status of your order at your track order account. Once your payment is confirmed and we will deliver your order ASAP. Usually, it takes about 2-4 business days. If you order many items, the processing time depends on the item that needs time most. If you request many products with Swarovski crystal elements, it will take extra 1-2 days.
If you are a customer of custom production, our staff will communicate with you the details and promise to complete your custom product within the time period you allow.
Can I choose other shipping agents?
Yes, we can transfer your goods through the shipping company you required.
When can I get tracking number, packing list? I haven't received it now
We will ship your goods 2-4 business days after receiving your payment. When your goods are shipped, we will send the information to your registered email.
Can I put my own brand on the package you send?
Yes. We can make your own brand for you, but you need to order more than 240 pieces of each style, and you need to pay for paper and provide designs.
How long will it take to receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
If you need to get the exact shipping time, you can contact us and I will give you an accurate answer.
Can you deliver to my country?
Yes, we can ship to countries with DHL or EMS around the world, if you are in a sanctioned country, please communicate with our staff further, we can provide you with special shipping solutions.
Why didn't I get an email about my order being shipped?
Please check that your email address is spelled and formatted correctly. Or check whether your spam will have emails sent by jewelrykg.com, and add trusted emails. Additionally, you can visit “My Orders” for more order updates.
Why is my order delayed?
Due to the global events, flights decreased frequency also government restricted movement, which will delay the delivery of orders. We are working around the clock to ensure that there are minimal delays and interruptions of our services, yet within limited resources and capacity, shipping and delivery will take longer time these days.
Why is there no tracking update?
As some packages are shipped internationally, you may not see updates via local couriers until the package is cleared by local customs and entry is granted into your country. If your order is still under the estimated delivery time frame, kindly wait patiently. Once this process has been completed, you will see tracking updates.
Can I receive my order before a certain time?
If you are very concerned about the delivery time, before placing an order, please contact our staff to obtain the precise delivery time, so as not to delay the sales of your goods.
What should I do if some items are not shipped or shipped wrong after receiving the package?
You can contact our after sales service people to deal with it. Here are three steps.
A. Confirm in our site system that the package has been received (otherwise, the after-sales dispute cannot be submitted)；
B. Contact customer service to submit a dispute to customer service.
C. Our colleague will reply to you in 48 working hours.
Note: if you do not reply in 7 days after we replied, the ticket will be auto closed. One order just can submit once, so please check all items and then submit the items which have problems.
Can I exchange the item I received for a different size?
We apology for the inconvenience caused due to size unfit. We accept exchange requests for most items within 7 days after you signed the parcle. Considering the time for return and reship, also the fast fashion nature of our business, we strongly recommend you apply to return for refund, then replace a new order with the correct size before it sold out.
What is your return and refund policy?
Please refer to our return and refund policy.
How to use my credit?
Before you place an order, you can add your Credit to make your order more favorable.
How can I find my refund?
After you apply for a refund, the amount you paid will be returned in the same way according to your payment method (the time for the refund to arrive depends on the processing time of the payment platform)
What is the status of my return or exchange?
It will take up to 3-5 business days to process your refund or exchange request after we receive your package.
Can I get a full refund for the return?
We refund for shortage, shipping refund for shortage, damaged, wrong style/color.We refund to original payment way.
How can I return items?
Please review our return and refund policy.please note you have to return the package after you received the package within 7 days and you need to pay for the return shipping fee by yourself.
What if I received a defective item?
If you receive a damaged, defective, or incorrect item, please contact account manager within 7 days after you signed the parcel.
Contact US
If you have any questions about JEWELRYKG.com, please contact us. We will reply to your email immediately.