We’re Here to Help!

Solutions to common problems can be found here

How do I Register?

You can use your email and phone number to register on our website,or login with Facebook or Google account. It’s easily to create your own Jewelrykg profile by clicking here to register.

Why can’t I log into my account?

Check your login details carefully. Make sure the email address is same as your registered one, and correct password. Besides, make sure your browser accepts cookies. It might be a problem caused by Jewelrykg system maintenance; please wait 15 minutes and try again. If you still can’t login your account, please contact our and feedback the problem.

How do I change details of my account?

After logging in, you can edit your account details:

1)Edit/update your profile

2)Add/update your address management

3)Edit your measurements

4)Change your passwordPlease note: The registered email address cannot be changed.

If you have problems with account editing, you can see your account manager information in your reference and ask for help.

How to edit or reset my password?

You can change the passward by here.

How do I update my email address?

Really sorry for this inconvenience. But we cannot change your registeration email address for your Jewelrykg account. This is about your account safety.

How to use coupon?

Fill up the coupon code in the box when “checkout”.Per Order, only can use one coupon code. And cannot be stacked.

How to retrieve my account?

If you forget your account password. Click here to reset your account password.

Contact US

If you have any questions about JEWELRYKG.com, please contact us. We will reply to your email immediately.

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